Frequently Asked Questions

You can place and order through the Fickle app, the website or Grab by selecting your cookies, choosing your preferred pickup or delivery option, and completing checkout. 

Orders may be modified or canceled within a limited window after placement. Because our cookies are freshly prepared, changes may not be possible once production has started. 

We accept selected digital and card payment methods as shown at checkout. Available options may vary by platform or location.

If a payment fails, please try again or use a different payment method. If you've been charged but didn't receive an order confirmation, contact support so we can assist you. 

Yes, advance orders may be available depending on location, date, and demand. 

No. Some flavors are seasonal or part of limited releases. Availability may vary by location and date.

Delivery availability depends on your location. Please check the app or website for delivery coverage and fees in your area.

If an order isn't picked up or received within the scheduled time, quality may be affected. Please contact support so we can guide you on next steps. 

Our team will assist with any delivery concerns. Please contact customer support for help. 

Delivery options depend on location. Please check the app or website for available services.

Yes, advance orders may be available depending on location and demand. 

We currently deliver throughout Metro Manila. Delivery fees are calculated at checkout based on the distance between the nearest store and the customer’s delivery address.

Yes! You can choose "Pickup" at checkout. Our pickup window is from 10:00 AM to 5:00 PM daily at any of our stores. 

If there's an issue with your order due to preparation or delivery, we may offer a placement or refund after review. 

Examples include:

Missing items

Incorrect orders

Items damaged during delivery 

Each case is reviewed individually to ensure fairness. 

Once we receive your concern, our team will respond as quickly as possible, usually within the stated support hours. 

Please check that your login details are correct. If you've forgotten your password, use the password reset option. 

Log in using your registered details. If you experience issues accessing your account, contact support for assistance. 

Try updating the app or restarting your device. If the issue persists, let us know so we can help troubleshoot. 

Rewards are earned and redeemed based on the mechanics shown in the app. Details may vary by promotion. 

Some rewards and promos have specific conditions or expiry dates. Please check the terms shown in the app. 

If something, doesn't look right, our support team can help clarify. 

Expiry details, if applicable, are displayed in the app. 

Yes. Bulk, corporate, or special orders are available with advance notice, depending on capacity. 

We recommend reaching out as early as possible so we can best accommodate your request. 

Customization options may vary. Please contact our team to explore what's possible. 

Yes. Custom and curated box options may be available depending on location and inventory.

Yes. Our products may contain dairy, eggs, wheat, nuts, soy, or other common allergens. 

No. Our kitchen handles nuts and other allergens. We advise customers with allergies to review ingredient information carefully. 

Please contact our support team before ordering so we can provide guidance. 

Availability varies. Please check current offerings or contact our team for guidance. 

Our cookies are baked fresh daily! They stay fresh for 5-7 days if kept in an airtight container at room temperature. You can also freeze them for up to a month.

Currently, our classic lineup contains gluten. However, we are experimenting with gluten-free recipes in our kitchen. Sign up for our newsletter to be the first to know!

Fickle Cookies are indulgent by design — rich, satisfying, and thoughtfully made to be enjoyed intentionally. We focus on quality, portion, satisfaction, and experience rather than everyday snacking. 

Yes. Many of our customers enjoy sharing a cookie or saving part of it for later. Our cookies are made to feel satisfying, not mindless.

Because they're meant to feel special. Their richness encourages savoring, sharing, and enjoying treats with intention. ENJOYING & STORING YOUR TREATS.

Cookies are best enjoyed fresh on the day of purchase. If needed, store them in an airtight container at room temperature for up to 24 hours. 

We don't recommend refrigerating our cookies, as refrigeration can dry them out and affect their chewy texture. 

If you need to store them longer, freezing them in an airtight container is the best. When ready to enjoy, allow the cookies to return to room temperature or gently reheat to restore their texture. 

Warm in an oven or toaster oven at low heat for a few minutes until just heated through. Avoid microwaving for extended periods. 

Fickle cookies are indulgent treats. We believe treats cam be part of a balanced lifestyle when enjoyed intentionally. 

Our cookies are designed to be enjoyed as occasional treats —often shared or saved for meaningful moments.

We believe honesty builds trust. Our cookies are indulgent treats, and we're comfortable being clear about that. 

While we bake with thoughtfully chosen high-quality ingredients and avoid artificial flavorings and ultra-processed sweeteners, we don't believe in labeling food as "good" or "bad". Instead, we focus on quality, satisfaction, and enjoying treats with intention and context. 

Yes, when enjoyed occasionally and thoughtfully. Many families choose Fickle for celebrations or shared moments. 

Please contact our customer support team. 

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